Generally, Coinrabit users and the Coinrabit trading platform are protected by the fund. When a user’s loss is not a consequence of their own actions or behaviour on our platform, Coinrabit is committed to protecting their funds with the Coinrabit Protection Fund.

We also believe the presence of the Coinrabit Protection Fund will encourage other CEXs to address concerns of accountability, safety, and security in crypto.

Cryptocurrency trading is subject to high market risk, and we encourage all our users to make their trades cautiously. As per Coinrabit's official Risk Disclosure and compliance policies, Coinrabit is not responsible for trading losses and, as such, these incidents will not be covered by the Coinrabit Protection Fund. Attempting to commit fraud or abuse on the Coinrabit platform also excludes such individuals from coverage in the Coinrabit Protection Fund.

The Coinrabit Protection Fund explicitly, but not exhaustively, does not cover incidents where the user is deceived into authorising a transaction or mistakenly authorises a transaction. This also extends to cases where there appears to have been an unauthorised transaction, but no external transfers have been made.

In the rare and regrettable event that a user may require aid from the Coinrabit Protection Fund, users should contact the Coinrabit Protection Fund team at [email protected] within 30 days of the incident

Users should ensure that they have filed a police report in their local jurisdiction prior to contacting Coinrabit, and submit a copy of the police report to our team. We will use all the information provided by the user to conduct a forensic investigation and determine fair compensation.